Privacy Policy
Wellth Essentials Pte. Ltd.
Version 1.1
Effective Date: 15 September 2025
At Wellth Essentials Pte. Ltd. (“we”, “our”, “us”), your privacy matters to us. We are committed to protecting your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).
This Privacy Policy explains in clear terms how we collect, use, disclose, and safeguard your personal data when you visit sg.mitoq.com.
Quick Summary
- We collect only the personal data needed to process orders and improve your experience.
- We will always seek your consent before using your data for marketing or advertising.
- You can access, correct, or request deletion of your personal data at any time.
- We do not sell your data. We only share it with trusted service providers under strict safeguards.
- You can contact our Data Protection Officer (DPO) with any concerns.
1. Territorial Scope
This Privacy Policy applies to personal data collected by Wellth Essentials Pte. Ltd. (UEN: 202518138R), the official distributor of MitoQ products in Singapore. Orders placed on sg.mitoq.com are processed and delivered within Singapore only.
2. Information We Collect
We may collect the following categories of personal data:
• Personal details: Name, email address, phone number, billing and delivery address.
• Transaction information: Orders details, payment information, and purchase history.
• Technical data: IP address, browser type, device information, operating system.
• Usage data: Pages visited, time spent, and actions taken on our website.
• Cookies & similar technologies: For website functionality, analytics, personalization, and advertising.
Collection Method: Data is collected directly from you (e.g., during checkout, newsletter sign-up), automatically through cookies, or via trusted service providers.
Mandatory vs Optional: Data required for order fulfilment is mandatory. Marketing and analytics data are optional and collected only with your consent.
3. How We Use Your Personal Data
We process your personal data only for reasonable and lawful purposes:
• To fulfil orders and process payments.
• To deliver products and provide customer support.
• To improve our website, services, and customer experience.
• To send you promotions and newsletters (only with your consent).
• To conduct analytics and advertising (with consent).
• To prevent fraud, ensure security, and comply with legal obligations.
You may withdraw consent for marketing or cookies at any time (see Section 8).
4. Cookies and Similar Technologies
We use cookies to enhance your browsing experience:
• Essential Cookies: Enable core site functionality (cannot be disabled).
• Analytical Cookies: Measure site performance and improve features.
• Functional Cookies: Remember your settings and preferences.
• Advertising Cookies: Deliver relevant ads across platforms.
You will be prompted to accept or manage cookies when you first visit our site. You can change cookie preferences anytime in your browser settings.
5. Sharing of Information
We do not sell your personal data. We may share it with:
• Service Providers: Payment processors, delivery partners, IT providers.
• Legal Authorities: Where required by law or for compliance.
• Analytics/Advertising Partners: Only anonymized or aggregated data where possible.
All third parties are contractually required to protect your data in compliance with the PDPA.
6. Data Retention
We retain data only as long as necessary or required by law.
7. Your Rights under Data
You have the right to:
• Access and request a copy of your personal data.
• Correct or update inaccurate information.
• Request deletion of personal data (where applicable).
• Withdraw consent for marketing or advertising.
• Restrict or object to certain uses of data.
• Request data portability, where applicable.
How to exercise your rights: please reach us at contact@wellth-essentials.sg We aim to respond within 30 days.
8. Security
We use reasonable technical, administrative, and physical measures to safeguard your personal data, including:
• Encryption of sensitive data.
• Access controls and staff training.
• Regular security monitoring and audits.
9. Third-Party Links & Content
Our website may contain links or embedded content (e.g., social media, videos) from third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.
10. Complaint Handling
If you have concerns about how we handle your personal data, please contact our DPO first. If unresolved, you may file a complaint with the Personal Data Protection Commission (PDPC) Singapore.
11. Updates to this Policy
We may update this Privacy Policy from time to time. If there are material changes, we will notify you via email or a notice on our website.
Contact Us
Wellth Essentials Pte. Ltd.
Email: contact@wellth-essentials.sg
Address: 60, Paya Lebar Road #07-54 Paya Lebar Square Singapore 409051
